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Google Business Profile clinic
Google profile problems most teams cannot fix. We can.
Spam photos, unfair reviews, duplicate listings, a moved office, a suspended profile. Most companies, and often their IT teams, do not know where to start. We solve these every day for multi-branch brands, with 10 years of field experience, and a founder who holds an MSc in Digital Transformation and the Google Digital Marketing & E-commerce certificate (2023).
Problems we solve
The questions we are asked most
How do we remove low-quality or spam photos from our profile?
Photos you uploaded can be deleted from the profile. Photos added by others can only be reported to Google; Google decides whether to remove them, so removal cannot be guaranteed. We audit every image, delete what you control, report the rest correctly and add strong new photos.
We handle it: see the Full ReviewHow do we report a fake or unfair negative review?
Only Google can remove a review, so no one can guarantee it. Reviews that break Google's policies, such as fake, off-topic, abusive or conflict-of-interest reviews, can be reported. We help you report them correctly with the right evidence, and write calm, professional replies that protect your reputation whatever Google decides.
We handle it: see the Full ReviewHow do we move our profile from an old location to a new one?
The address is updated on the existing profile rather than creating a new one, so you keep your reviews. Google may ask you to verify again. We manage the move so the profile, map pin and listings elsewhere all match.
We handle it: see the Full ReviewHow do we remove duplicate profiles?
Duplicates split your reviews and confuse customers and AI assistants. They can be reported as duplicates or raised with Google support, depending on who controls them; Google makes the final decision. We find every duplicate across your branch network and report each one correctly.
We handle it: see the Full ReviewHow do we replace old 360 imagery with a new virtual tour?
Outdated 360 imagery can make a modern premises look old. New 360 imagery can be published for your business, and outdated imagery can be reported for update or removal. We shoot the new tour and handle the publishing.
We handle it: see the Full ReviewHow do we post updates on Google Search and Maps?
Your profile lets you publish updates, offers and events that appear on Search and Maps. We set up a simple posting plan so your profile stays active and current.
We handle it: see the Full ReviewWhere do we add our 10 keywords?
Google has no keyword box. Keywords work through the right categories, services, products, business description and posts, written naturally. Stuffing keywords into your business name breaks Google's guidelines and can get a profile suspended. We place your 10 keywords the right way.
We handle it: see the Full ReviewHow do we make our profile AI search friendly?
AI assistants read your profile alongside your website and directories. Complete details, consistent facts everywhere, clear services and products, and genuine reviews make you easier to recommend. We align your profile with your website and structured data.
We handle it: see the Full ReviewHow do we update our product range on the profile?
Products and services can be added with names, descriptions, photos and prices or price ranges. We load and maintain your range so customers see what you actually sell.
We handle it: see the Full ReviewOur profile was suspended. How do we get it back?
Suspended profiles can be appealed through Google's reinstatement process, with evidence such as business registration, signage photos and proof of address. Google makes the final decision, but a clear, complete appeal gives you the best chance. We find the likely cause, fix it and prepare the appeal.
We handle it: see the Full ReviewStart here
The Full Google Profile Review
A complete check of your profile, or every profile across your branch network, with a clear list of what to fix first.
LKR 25,000
For a single profile. Bulk and branch networks: price on request.
- Verification, ownership and duplicate listings
- Name, address, hours, categories and map pin accuracy
- Photos, 360 imagery and spam content
- Reviews: policy-breaking reviews to report and replies to improve
- Services, products, posts and your 10 keywords
- Consistency with your website and readiness for AI search
- Suspension risks and how to avoid them
Why trust us with it
10 years in the field. Island-wide branch networks managed today.
Toyota Lanka and 16 more chains
Ongoing annual programmes for multi-branch Google profiles and reputation.
Google Digital Marketing & E-commerce
Founder certified in 2023. We follow Google's guidelines, so your profiles stay safe.
MSc Digital Transformation
25 years of sales and marketing experience behind an MSc in Digital Transformation, connecting your profiles to SEO, AEO, GEO and your wider plan.
Not quite what you need?
Other ways we help
Stuck with a Google profile problem?
Send us your profile link on WhatsApp. A specialist replies.