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Brand intelligence
Hear every customer. Miss nothing.
Messages, comments, reviews and brand mentions arrive on many platforms at once. We bring them into one stream, set up the automation to handle the volume, and give leadership a clear view of what customers and the market are saying.
What we set up and manage
Four capabilities, one view of your brand
Unified inbox
Messages, comments and brand mentions from your platforms in one stream. Saved replies, routing rules and chatbots triage high volumes so the right team answers, fast.
Social listening
Track wider online conversations, industry trends and brand sentiment. Filters, groupings and exclusion rules cut the noise so your team sees what matters.
Analytics and reporting
Measure the performance of your campaigns, whoever runs them, along with competitor activity and audience engagement, in reports leadership can read.
Integrations
Connect conversations to your CRM and customer support systems, so every enquiry and complaint has an owner and a record.
Strategy, not campaigns
We build the listening system. Your team or agency runs the campaigns.
The right setup
Channels, rules, routing and integrations designed around how your teams work.
Less manual work
Saved replies and chatbots handle routine questions, so people focus on the important ones.
Clear decisions
Sentiment, trends and competitor signals turned into actions for leadership.
Questions
Brand intelligence, answered
Do you run our social media campaigns?
No. We set up and manage the inbox, listening, analytics and integrations at strategy level. Your team or agency keeps creating and running campaigns, and our reporting shows how they perform.
Which platforms can be connected?
It depends on your channels and the tools you choose. We review where your customers talk to you and recommend the setup.
How does this connect to reputation management?
Reviews and mentions flow into the same view as your Google profiles, so head office sees the full picture of the brand across every branch and platform.
How is it priced?
Quoted to scope after a strategy call, based on channels, volume and integrations.
Know what customers are saying, everywhere.
Tell us your channels and volumes. We will design the setup.